A couple of points to know before starting:
- ACE can only post to a Facebook business Page. ACE cannot post to your Facebook personal Profile nor will it attempt to post to your FB personal Profile.
- Instagram – ACE solution for posting to Instagram is only available to users that have the full version of ACE. ACE Lite users do not have the option to post to Instagram. (Which plan do I have? If you see the word ‘Upgrade’ in the the ACE menu, this indicates that you have the ACE Lite plan.)
- X (Twitter) June 2026 – X (formerly Twitter) significantly increased its API pricing for platforms likeACE, making continued automated posting unsustainable. We are actively seeking a solution and hope to restore this service. We sincerely apologize for this interruption and share your disappointment regarding both the sudden price increase and the lack of transparent communication from X. As we work toward a solution there is a work around, albeit a manual process, to post ACESocial content to X please visit the Exclusive Content area, select an article and click X to begin posting. You will be asked to login to X fi you are not already.
Tip: Be sure you know the username and password for your social media accounts. If it has been a while we suggest that you go to each social platform and click “Log Out “. Then log into each social platform to confirm that you know your username and password.
Please do the following steps with a desktop or laptop computer, not a phone or tablet. We will start with Facebook but the steps are similar for LinkedIn and X.
- Gather your Facebook username and password, you may need this information in a minute.
- Login into ACE (aka, RISMedia’s ACESocial) via one of the below options. If you are already logged into ACESocial with a computer go to step 3:
- If you have ACE through your company or affiliation, you may need to log into your member area first and then use the single sign-on link to access ACE.
- Or, by logging in directly at https://ace.rismedia.com Use login with Facebook ONLY IF you setup ACE using Facebook, otherwise login with your email address. Use the ‘Forgot your password’ if needed.
- In the ACE menu go to Settings > Social Media Connections and click the word ‘Inactive‘ or the red error message under the Facebook icon and follow the prompts to reconnect. DO NOT MODIFY ANY OF THE BLUE FACEBOOK CHECK MARKS. You will be returned to ACE to confirm the Facebook Page(s) for posting.
- If FB asks you to grant permissions to the “pages below” or “all future business pages” – we have found that selecting all future pages works best. Again, you will be in control of exactly which when you are returned to ACE.
- You will be returned to ACE. Slide the toggle to select the Facebook Page(s) and click ‘Update’ or ‘Finish’ to save settings.
- Finally, while you are in ACE click ‘Dashboard‘. If you see a red error message under LinkedIn icons click the red error message and follow the prompts to repair those connections.
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