by Susanne Dwyer | Feb 2, 2012 | For Your Clients, How-To |
(MCT)—Apologizing isn’t so much an art as a sport. When approached as a skill to build, governed by a few simple rules, the apology almost always achieves its goal—despite any fumbles during delivery. When it’s over, everyone wins. Degree of difficulty: Medium to...
by Susanne Dwyer | Jan 5, 2012 | For Your Clients, How-To |
(MCT)—With the 2012 London games rapidly approaching, many travelers are wondering how to have the most affordable Olympic experience possible. Fortunately, a number of free and low-cost options are available to visitors of this historic English city. Live Locations:...
by Susanne Dwyer | Dec 21, 2011 | Best Practices, Coaching, How-To |
A traveler attempting to book a ticket by phone became frustrated after choosing from a menu of endless options then waiting on hold for 20 minutes before eventually being transferred twice, the second time to a dial tone! When she called back, the first live person...
by Susanne Dwyer | Dec 17, 2011 | Coaching, How-To, Marketing |
Sound, lights, action! The show is on and you’re out to get the best bang for your buck. After all, you’ve dedicated considerable resources for travel, lodging and other expenses to attend one of the most important industry conferences of the year. You should be able...
by Susanne Dwyer | Dec 17, 2011 | Best Practices, Coaching, How-To, Marketing, Technology |
(eM+C)—You think you have a great website, but do you? If you’re not testing and targeting, you’re likely not making the most of your online presence. Research shows that many companies still aren’t testing, and as a result are losing ground to...
by Beth McGuire | Dec 12, 2011 | For Your Clients, How-To, News |
Purchasing a home, especially if it is your first time, can be an extremely stressful and complicated process. It is easy to get overwhelmed by your choices and the many steps it takes to get the deal closed and the keys in your hands. 1. Get organized. Before you...