by Brit Owen | Sep 7, 2021 | Agent, Best Practices, Coaching, Latest News, Teams |
Think about the last time you had a fantastic experience as a customer. Remember how that experience made you feel? Now think about the last time you had a poor experience. The way you think about these two experiences should have a profound impact on how you look at...
by Brit Owen | Sep 6, 2021 | Agent, Best Practices, Coaching, Latest News |
Even top real estate agents make customer service mistakes. But it’s the best agents who find the lesson in each of their failures and use it to ensure a better outcome next time. Unfortunately, as a real estate professional, you have a small margin of error. You’re...
by Brit Owen | Sep 5, 2021 | Agent, Agent, Best Practices, Marketing, Premium Metered |
Labor Day weekend is here! Successful agents take advantage of any major holiday to reach out to their clients, and Labor Day is no exception. Since most Americans will be off work on Monday, it’s the perfect time to ramp up your referral outreach. This weekend is...
by Brit Owen | Sep 5, 2021 | Agent, Best Practices, News, Spotlights |
The headquarters for Berkshire Hathaway HomeServices is in Irvine, California, right in the heart of Orange County, and while on the topic of Orange County, Tuesday August 24 was declared “Kobe Bryant Day” in O.C. and beyond. Kobe and his Mamba Mentality (a mentality...
by Brit Owen | Sep 3, 2021 | Agent, Best Practices, Coaching, Latest News |
When I was growing up, my mother used to tell me, “Show me who your friends are, and you show me who you are.” It was her way of telling me to be careful who I hung out with. The Happiness Cluster I wrote a book a while ago about designing a life worth...
by Brit Owen | Sep 3, 2021 | Agent, Best Practices, Latest News |
One of the most fascinating shifts to come out of the past year has been the way conversations have changed for the better between agents and clients even though we’re spending less time together in person. While the real estate industry is built on...